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At 26db9, your account data — including deposit records from Rocket and Bank Transfer — is handled with clear purpose and limited scope. This policy explains what we collect, why we collect it, and what choices you have. Access to our platform depends on your local law and eligible regions.
This privacy policy applies to all data 26db9 collects when you use our platform, including account registration details, transaction records tied to Rocket deposits and Bank Transfer activity, device identifiers, and session data generated during your visits. We collect only what is needed to operate your account, process payments through configured local routes, and respond to support requests you raise with us. We do not sell your personal data to third parties. Where we share data — for example, with payment processors handling your Rocket or Bank Transfer transactions — we do so only to complete the service you requested. Data retention periods follow applicable legal requirements in the regions where our platform operates. If you access 26db9 from Bangladesh, your use is subject to local law and the eligibility conditions set out in our terms. We review this policy periodically; material changes will be communicated through your account or via the contact routes listed in the support section below.
Payment records from Rocket deposits are retained to support account reconciliation and to respond to transaction queries you raise through our support route.
Bank Transfer activity linked to your account is logged for the duration required by applicable financial record-keeping rules in your eligible region.
Name, contact details and login credentials collected at registration are used solely to operate your account and verify your identity when you request account changes.
Device type, browser session identifiers and IP data are collected to maintain platform security and to detect unusual access patterns on your account.
This policy covers data processed directly by 26db9 across account access, transactions and site activity. It does not extend to third-party services you reach through links on our platform, or to payment processors operating under their own privacy frameworks.
Covers login events, session activity and account settings changes made through the 26db9 platform. Does not cover how your device or mobile wallet app handles credentials on your end.
Covers payment data processed through our configured routes — Rocket and Bank Transfer — as part of your account wallet activity. Does not cover the internal data practices of the payment provider.
Covers interaction data generated when you browse game categories or navigate the lobby. Does not cover data collected by game studios whose titles appear in our lobby.
Links to external sites, payment gateways or support tools operate under those parties' own policies. We are not responsible for data practices outside the 26db9 platform.
You have the right to know what personal data 26db9 holds about you, to request corrections where that data is inaccurate, and to ask questions about how it is used. The most direct path is your account settings page, where you can review the contact details and preferences tied to your profile. For transaction records — including Rocket deposit history and Bank Transfer activity — the transaction log in your account wallet shows the entries we hold. If you believe a record is incorrect, raise it through our support route and we will investigate. You may also request that we restrict processing of your data in certain circumstances, or ask us to delete data we no longer need to hold. We aim to respond to data requests within a reasonable period; the exact timeframe depends on the nature of the request and applicable local law. Eligibility to exercise these rights may vary depending on your region.
Open your account wallet to see Rocket and Bank Transfer transaction history. Your registered contact details are visible under account settings.
Update your name, contact information or communication preferences directly in account settings. For changes that require identity verification, follow the steps shown in your account.
Contact our support team through the routes listed on this page if you have a question about how your data is used or want to request a copy of your records.
Where we have no legal obligation to retain your data, you may request deletion by contacting support. We will confirm the outcome and any applicable retention exceptions.
If you have a question about this privacy policy, want to exercise a data right, or need to report a concern about how your information is handled, use the contact routes available on the 26db9 platform. We do not publish operating hours or response-time commitments we cannot verify, but every request submitted through a published route is logged and reviewed.
Raise a data or privacy question through the support section of your signed-in account. This is the fastest route for queries tied to your transaction records or account details.
Send a written privacy request to the contact email address published in the 26db9 terms and conditions page. Include your account identifier so we can locate your records.
The help section of the platform lists current contact options. Check there for any updates to available support routes before submitting a request.
We apply consistent data handling practices across account registration, payment processing and site activity. Our approach is to collect the minimum data needed, retain it only as long as required, and restrict access to it within our operations.
We use cookies to maintain your login session and to understand how the platform is navigated. You can manage cookie preferences through your browser settings; disabling certain cookies may affect account functionality.
Access to your account data within our systems is restricted to staff with a legitimate operational need. We use standard encryption for data in transit, including payment data from Rocket and Bank Transfer sessions.
We retain account and transaction data for the period required by applicable law in your eligible region. When retention is no longer required, data is deleted or anonymised according to our internal schedule.
When this policy changes in a material way, we will notify you through your account or via the published contact route. To request a copy of your data or ask about a specific retention decision, contact us through the support routes on this page.
These questions cover the data rights and policy details that account holders ask about most often.
We collect the details you provide at registration — name, contact information and login credentials — along with device and session data generated during your visits. Payment data from Rocket and Bank Transfer activity is also recorded as part of your account wallet history.
Yes. Your account wallet shows Rocket deposit and Bank Transfer records linked to your profile. If you need a formal copy of your data, submit a request through the support route listed on this page and we will provide what we hold.
We share data only where necessary to deliver the service — for example, with payment processors handling your Rocket or Bank Transfer transactions. We do not sell personal data. Third parties we work with are required to handle your data in line with applicable law.
Retention periods depend on the type of data and the legal requirements in your eligible region. Transaction records are kept for as long as financial record-keeping rules require. Account details are retained while your account is active and for a period after closure as required by law.
Most contact details and preferences can be updated directly in your account settings. For changes that require identity verification, follow the steps shown in your account. If you cannot make a correction yourself, contact support through the route listed on this page.
This policy applies to all account holders who use the 26db9 platform. Access to the platform and the rights available to you depend on your local law and eligible region. If you have a question specific to your situation, contact us through the published support route.